AS Group Returns and Warranties

About Us

Returns and Warranties

RETURN POLICY Last updated October 09, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all oniginal tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@asgroupnet.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Product and return form, and mail your return to the following address:

AS Group LLC
Attn: Returns
RMA #
1008 E Pecan Blvd Ste H234
McAllen, TX 78501
United States
Phone +1 512 961 8370

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your retun or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Items as described as not returnable in the description.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange

Please Note:

  • A 10-15% restocking fee will be charged for all returns. We can waive these fees depending on the situation.
    * Intentional refuses of the client without previous authorization will be have 20% of restocking fees.
  • All defective products must be returned with the original box and all its accessories from factory.
  • All returns must be authorized by us and must have an authorized RMA number.
  • The RMA authorization number must be be visible in the shipping label and forms, and no other locations.
  • If there is a return without previous authorization and RMA# will be refused the package, could be lost and we are not responsible.
  • All RMA numbers have an expiration of 14 days.
  • The damage claims are responsibility of the client.
  • For Nintendo, Xbox and Playstation consoles all serial numbers are recorded and tracked. Defective items need to be returned before 30 days of the invoice date. All consoles must be returned as it was received with all the accessories from factory (cables, software, controllers, the console and all that apply for the brand). If something is missing the client will be charged for the cost.
  • Accessories for consoles must be returned as it was received with all the accessories from factory. If something is missing the client will be charged for the cost.
  • JVC (DVD/BluRay/VCR or camcorder), Panasonic (video, DVD/BluRay/VCR, LCD, plasma, color television, fax or camcorders) and Samsung (TV, DVD/BluRay/VCR, Home Theater) must be sent to authorized repair center. Information will be given to the client.

DAMAGES

  • If you see any damages (from partial to total) on the package on reception, please refuse it. In this way we will able to fill with the shipping company a claim.
  • If there is a package with damages and you couldn’t refuse the package by any instance, contact the shipping carrier with 24 hours to inform put a report and inform us immediately.

Warranties – In General

All product warranties are provided by the distributors and manufacturers. AS Group will inform the client the warranty that applies for the product. This could be, return to us the product, send the product to an authorized repair, or factory direct returns. AS Group follows strictly instructions and directions to follow from our distributors and manufacturers.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: support@asgroupnet.com